Privacy Policy


Diana Vincent Inc. recognizes your concern about how information about you is used and shared. We have created this privacy policy ("Privacy Policy") to inform you how we collect information, use it and share it for this Web Site. This Privacy Policy only covers information collected at this Web Site.


The personal information you provided on the Web Site in addition to online credit card transactions are transmitted through a secure server using Secure Socket Layering (SSL), encryption technology. When the letters "http" in the URL change to "https," the "s" indicates you are in a secure area employing SSL; also, your browser may give you a pop-up message that you're about to enter a secure area.

We are committed to handling your personal information with the highest standards of information security. We take appropriate physical, electronic and administrative steps to maintain the security and accuracy of personally identifiable information we collect, including limiting the number of people who have physical access to our database servers, as well as employing electronic security systems and password protections that guard against unauthorized access. Our website uses encryption technology, such as Secure Sockets Layer (SSL), to protect your personal information during data transport. SSL encrypts ordering information such as your name, address and credit card number. Our customer care department and store also operate over a private, secure network. Please note that e-mail is not encrypted and is not considered a secure means of transmitting credit card information.

To help us achieve our goal of providing the highest quality products and services, we use information from our interactions with you and other customers, as well as from other parties. Because we respect your privacy, we have implemented procedures to ensure that your personal information is handled in a safe, secure, and responsible manner. We do not share it with third parties for any marketing or sales use.

We have posted this Privacy Policy in order to explain our information collection practices and the choices you have about the way information is collected and used.

As we continue to develop our Web Site and take advantage of advances in technology to improve the services we offer, this Privacy Policy likely will change. We therefore encourage you to refer to this policy on an ongoing basis so that you understand our current Privacy Policy.

This Privacy Policy was last updated on May 1, 2008.


Generally, you may browse the Web Site without providing any personally identifiable information. However, we may ask you to provide personally identifiable information at various times and places on this Web Site. In some cases, if you choose not to provide us with the requested information, you may not be able to access all of this Web Site or participate in all of its features.

We receive and store any personally identifiable information you enter on the Web Site, whenever you shop with us - online, through our catalogs, or in our stores, or information you give us in any other way. For example, we may collect the following personally identifiable information: your name, address, telephone number, driver's license number, birth date, and e-mail address. If you use a credit or debit card or pay by check, we will also include your account number.

When you register with us as an online customer, we may ask for additional information.

If you use one of our services, or participate in one of our promotions, we may ask for additional information, such as your age, interests or product preferences.

From your purchases and other interactions with us, we obtain information concerning the specific products or services you purchase or use.

When you visit this Web Site, our web server automatically collects anonymous information such as log data and IP addresses. We may use the automatically collected information for a number of purposes, such as improving our site design, product assortments, customer service, and special promotions.


We use the information we collect for various purposes, including:

To complete your purchase transactions
To provide the services you request
To send you our catalogs and other offerings by mail and email
To keep you informed about the status of your orders
To identify your product and service preferences, so we can notify you of new or additional products, services, and promotions that might be of interest to you
To improve our merchandise selections, customer service, and overall shopping experience



We may provide access to your information when legally required to do so. For example: to cooperate with police investigations or other legal proceedings. We may also provide access to your information to protect against misuse or unauthorized use of our Web Site, to limit our legal liability and to protect our rights or to protect the rights, property or safety of visitors of this Web Site or the public.

If you would prefer not to receive future email communications from you may opt out by clicking the link provided on every communication you receive from, excluding order-related communications. Or you may contact us with your request:

Diana Vincent Customer Care,
By phone: Toll-free 215-493-0969
By email:
By mail:
DVI Customer Care
PO Box 352
1099 General Greene Road
Washington Crossing, PA 18977 USA 



Under California Civil Code sections 1798.83-1798.84, California residents are entitled to ask us for a notice describing what categories of personal customer information we share with third parties. That notice will identify the categories of information shared and will include a list of the third parties and affiliates with which it was shared, along with their names and addresses. If you are a California resident and would like a copy of this notice, please submit a written request to the following address:

DVI Customer Care
PO Box 352
1099 General Greene Road
Washington Crossing, PA 18977 USA


Please allow 30 days for a response.
California proposition 65 (Safe Drinking water and Toxic Enforcement Act of 1986)

Diana Vincent, Inc. complies with California Proposition 65. Our jewelry does not contain any substances, to the best of our knowledge, which contain any chemical that is known to cause cancer or reproductive toxicity.


Cookies: A "cookie" is a small data file stored by your Web browser on your computer's hard drive. It allows us to recognize your computer (but not specifically who is using it) upon entering our site by associating the identification numbers in the cookie with other customer information you have provided us. That customer information is stored on our secured database.

We use cookies to keep track of what you have in your shopping cart and to remember you when you return to the Web Site as well as to identify the pages you click on during your visit to our site and the name of the Web Site you visited immediately before clicking to the Web Site. We use this information to improve our site design, product assortments and customer service. You can, of course, disable cookies on your computer by indicating this in the preferences or options menus in your browser. However, it is possible that some parts of our Web Site will not operate correctly if you disable cookies.

We may contract with third parties who may use cookies and collect information on our behalf or provide services such as credit card processing, shipping, promotional services or data management. We call them our Customer Care Partners. These third parties are prohibited by our contract with them from sharing that information with anyone other than us or our other Customer Care Partners. However, we respect your right to choose whether to be included in such services. If you would like to opt out of these services, please click here.


Protecting children's privacy is important to us. Our Web Site is a general audience site. We do not collect or maintain information from those we actually know are under 13, and no part of our Web Site is targeted to attract anyone under 13. We also do not send e-mail correspondence to anyone who tells us that they are under the age of 13 without their parent's consent.

Purchasers certify that they are over the age of 13 years old, and that they are permitted by their local law to purchase merchandise from Diana Vincent Inc. This includes compliance with all sales tax, import/export, customs and duties applicable, as well as any other pertinent local law.

Children under the age of 13 should always ask their parents or guardians for permission before providing any personal information to anyone online. We urge parents and guardians to participate in their children's online activities and use parental control or other web filtering technology to supervise children's access to the web.

Please visit for tips protecting child privacy online.


While visiting the Web Site, you may link to sites operated by third parties. Diana Vincent Inc. does not make any representations or warranties about any Web Site you may access through this Web Site. The websites are totally independent from ours, and we have no control over, or responsibility for, their information or activities.

In addition, our privacy practices may differ from those of these other sites. If you provide personal information at one of those sites, you are subject to the privacy policy of the operator of that site, not our Web Site Privacy Policy. Be sure to understand any site's privacy policies before providing personal information.


To make online shopping faster and easier, you may register with the Web Site. As a registered customer, you only have to enter your shipping addresses and billing information once; they will be securely stored with us for your future use. Using your name and the password of your choice, you may access your account online at any time to add, delete, or change information.


If you do not want to receive e-mail from Diana Vincent you can click on the unsubscribe link and press send at the bottom of any e-mail communication sent by us. Please allow us 3 business days from when the request was received to complete the removal.


By using this Web Site, you accept the policies set forth in this Privacy Policy.


We reserve the right to make changes to our Web site and the policies and conditions that govern the use of our Web site at any time. We encourage you to review the Web site and these terms periodically for any updates or changes. Your continued access or use of our Web site shall be deemed your acceptance of these changes and the reasonableness of these standards for notice of changes. Use of the Diana Vincent Web site and purchases of products from Diana Vincent shall be governed by and construed in accordance with the laws of the State of Pennsylvania, without giving effect to its conflict of law provisions. You agree that any legal action or proceeding between you and Diana Vincent Inc. shall be brought exclusively in a federal or state court of competent jurisdiction sitting in Philadelphia, PA.


Purchases of authentic Diana Vincent jewelry may be made only directly through or through the Diana Vincent Store. All Diana Vincent Jewelry is stamped with the Diana Vincent Hallmark, and a certificate of authenticity and a warranty are provided with each item. Authentic Diana Vincent Jewelry is also provided in signature Diana Vincent green packaging. Look for the green box!

On-line purchases from the Web site may be made in the U.S., for delivery to clients in the continental U.S. We are unable to deliver on-line purchases to other places at this time. We encourage you to visit the Diana Vincent Store or contact a Customer Care Specialist for assistance with any purchase or questions regarding authenticate Diana Vincent Jewelry at 215-493-0969 Tuesday thru Friday 10:00am to 5:00pm EST, Saturday 10:00am to 4:00pm EST.

If you are an international customer and want to make a purchase, please call customer care by phone during business hours to order.


Prices displayed on the Diana Vincent website are quoted in U.S. dollars.

We work to ensure that all prices on our website are accurate, however, errors may occur. If we discover an error in the price of the merchandise you have ordered, we will give you the option of reconfirming your order at the correct price or canceling it. If we are unable to contact you, we will treat the order as cancelled.

Legal title to items ordered on this Web site passes to the purchaser when we a) receive payment in full for the order and b) the goods have been delivered to the purchaser and acknowledge by an adult signature at the delivery address. All risk of loss or damage to products passes to the purchaser once an adult delivery signature has been obtained. Thus, please check your shipment for any signs of tampering, or physical damage. If the package appears tampered with or damaged, please refuse delivery and call customer care at 215-493-0969 immediately.


Diana Vincent jewelry for purchase is subject to availability.

Every piece of jewelry we offer is an original creation. All styles are meticulously handmade by master jewelers using traditional methods with carefully selected gemstones and precious metals. Some pieces are one of a kind works of art, some limited editions and some are more widely available. As necessary, we reserve the right to limit the quantities and styles we supply.


All content included on this site, such as text, images, logos, button icons, images, audio clips and software, is the property of Diana Vincent Inc., or its content suppliers and is protected by U.S. and international copyright laws. The compilation (meaning the collection, arrangement and assembly) of all content on this site is the exclusive property of Diana Vincent Inc., and is protected by U.S. and international copyright laws. All software used on this site is the property of Diana Vincent, Inc., or its software suppliers and is protected by U.S. and international copyright laws. The content and software on this site may be used as a shopping resource. Any other use, including the reproduction, modification, distribution, transmission, republication, or display of the content on this site is strictly prohibited.

The jewelry designs, photographs and images of people, products and places displayed throughout this website are the property of Diana Vincent, Inc. Any use of such jewelry designs, photographs or images by you or anyone authorized or affiliated with you is strictly prohibited. Unauthorized use of the jewelry designs, photographs and/or images may violate patent laws, copyright laws, trademark laws and/or privacy laws. Such use is strictly prohibited and Diana Vincent, Inc. will enforce its intellectual property rights to the fullest extent of the law.


The trademarks, service marks and logos ("Trademarks") displayed throughout this website are registered and unregistered Trademarks of Diana Vincent, Inc. They include, but are not limited to:

The signature Diana Vincent Green Color
The Diana Vincent "Swirl" Design
Diana Vincent
One True Original Deserves Another
Exclusively Ours, Forever Yours
Discover These Treasures, and Make Them Your Own!
Imagination, Originality, Pure Talent
Original Design. Simple Elegance. Exquisite Craftsmanship.
Collection names: Bee, Bolero, Continuum, Contour, Duet, Entre Nous, Heart, Leaf, Twizzle, Steller

No license, right or permission to use any of the Trademarks is granted to you or anyone authorized by you. Misuse of the Trademarks is strictly prohibited and Diana Vincent, Inc. will enforce its intellectual property rights to the fullest extent of the law.