Customer Care

Thank you for visiting DianaVincent.com. Providing you with the most secure and effortless online shopping experience is our ultimate goal. If you have any questions, need assistance with your online purchase or would like to place an order by phone please contact a Customer Care Specialist at 888-493-2528 Tuesday thru Friday 10:00am to 5:00pm EST, Saturday 10:00am to 4:00pm EST or customercare@dianavincent.com any time.

By phone: Diana Vincent Customer Care, Toll-free 888-493-2528
By email: customercare@dianavincent.com

By mail:
DVI
Customer Care
PO Box 352
1099 General Greene Road
Washington Crossing, PA 18977
USA

Recommendations for Viewing this Site

For the best viewing experience when visiting DianaVincent.com, we recommend the following specifications:

COLOR

32 bit color - however this website can be viewed at lower bit color but the quality of some images will be affected.

SCREEN RESOLUTION

1024 x 768 pixels or greater. Smaller screen resolutions will result in portions of the screen being cut-off..

BROWSERS

Microsoft Internet Explorer 7.x or higher
Mozilla Firefox 2.x or higher

INTERNET CONNECTION SPEED

2Mbps or greater, however we have designed our site to be usable in the case you are using 56K modem.

BROWSER SETTINGS

• Use document specified fonts & colors
• Show Images
• Enable Javascript
• Enable Cookies

FREQUENTLY ASKED QUESTIONS (FAQ)

What are my Payment Options?

Diana Vincent accepts the following forms of payment for on-line purchases:

• Visa
• MasterCard
• American Express
• Discover

In addition we accept the following additional forms of payment for phone orders and at the Diana Vincent Store:

• Personal check
• Certified Check
• Money Order
• Diana Vincent gift cards

The transaction amount of your on-line order is allocated at the time we have verified your card details, received credit authorization and confirm stock availability. Payment [fund transfers] does not occur until your order is shipped.

In the case of checks, they must clear and the funds be posted to the Diana Vincent account before the order is shipped.

Finally, Diana Vincent Inc. retains the right to contact you, as needed, to confirm details of your order or payment.

Will I be charged Sales Tax?

Diana Vincent charges sales tax in compliance with Pennsylvania law. Specifically, if an item is delivered physically or by mail in Pennsylvania, applicable sales tax will be charged. If a piece is delivered by mail outside Pennsylvania, Diana Vincent Inc. will not charge sales tax. In the event that State and Applicable Laws require, the purchaser may be liable to pay the sales or use tax.

What are your Shipping Options and Rates?

Currently Diana Vincent only accepts online orders to shipping addresses within the United States. For security reasons, Diana Vincent does not ship orders to P.O, APO and FPO Boxes. In addition all shipments will require an adult signature upon delivery.

All purchases are shipped via USPSTM insured mail; the following charges apply to each shipment within the United States.

Ground Shipping and Handling – allow 3 to 5 business days: $ 15.00

Express Shipping Handling – allow 1 to 2 business days: $ 25.00

Gift Cards only – First Class Mail: No Charge

For orders over $1,000.00 there will be No Shipping and Handling charge.

How do I Track My Order?

To ensure the security of your delivery, Diana Vincent does not provide tracking numbers, but we do maintain a tracking number for each delivery. If you have questions about the delivery of your purchase, a Diana Vincent Customer Care Specialist will be pleased to assist you via e-mail at: customercare@dianavincent.com or by phone at 888-493-2528 Tuesday thru Friday 10:00am to 5:00pm EST, Saturday 10:00am to 4:00pm EST.

What is your Return and Exchange Policy?

To ensure you are completely satisfied with your order Diana Vincent has a no hassle 30 day return and exchange policy. If you are not completely satisfied with your order we will accept the return of any unworn and undamaged merchandise. Items accepted must be returned in the original condition in which they were received at the time of delivery. Upon receiving your return or exchange, the item will be inspected by a Customer Care specialist. Please note: we do not accept returns or exchanges of special order, engraved and custom items.

All returns or exchanges must be accompanied by a copy of the original sales receipt and a return authorization number. Please be sure to follow the Packing, Shipping and Insurance instructions included on the original receipt. Upon request the original purchaser will be refunded in the same form that payment was received. If you are returning a gift you will receive a nonrefundable merchandise credit. This credit will be accepted towards the purchase of any item available from dianavincent.com and at the Diana Vincent Store. If you cannot come to the store, please call us to use your credit and order by phone. Please also note: Gifts that were special orders, engraved or custom items are not returnable.

For questions please call a Customer Care specialist at 888-493-2528 Tuesday thru Friday 10:00am to 5:00pm EST, Saturday 10:00am to 4:00pm EST.

How do I Return an Item?

To return an item, please follow these instructions exactly:

1. Call 888-493-2528 to obtain your Return Authorization Number.
2. Make sure to retain a copy of your Diana Vincent purchase receipt.
3. Pack the item securely in a box and seal the box with paper tape. Do not use plastic tape!
4. Affix the enclosed return label to the box and be sure to write the Return Authorization Number in the area provided.
5. Your package is now ready for return by the shipper of your choice.
6. Insure your package for full value. Insurance values more than $500.00 will need to be shipped via US Postal Service Registered MailTM insured with a return receipt requested. NOTE: UPSTM and FedExTM do not insure anything over $500.00.
7. Insurance values less than $500.00 can be shipped via the shipper of your choice. Be sure to insure your package for the full value with a return receipt requested.
8. Diana Vincent is not responsible for your lost or damaged items in transit.

For questions or help with this return process please contact a Customer Care specialist at 888-493-2528 888-493-2528 Tuesday thru Friday 10:00am to 5:00pm EST, Saturday 10:00am to 4:00pm EST.

Returns and exchanges should be sent to:

DVI
Customer Care
PO Box 352
1099 General Greene Road
Washington Crossing, PA 18977

How do I Change or Cancel an Order?

If you wish to change or cancel your order, please send an e-mail as soon as possible to customercare@dianavincent.com. We will make every effort to accommodate your request; however, once an item has left our premises, the purchase cannot be cancelled or modified until the item has been returned to us. In this case, please refer to our Return and Exchange Policy and return your purchase once you have received it.

Does Diana Vincent Gift - Wrap?

All items purchased from dianavincent.com arrive beautifully packaged at no extra charge in a signature Diana Vincent green box with bow. We will include a signature Diana Vincent gift bag, with tissue and a blank card so you can write a personal gift message. On the reverse side of your invoice there is a detachable gift receipt to be presented with your item.

Can I Send a Gift Directly from Diana Vincent?

Sending a gift of Diana Vincent jewelry makes a definite statement. It suggests quality, originality, personal choice and luxury all in one.

If you would like to send a gift directly from dianavincent.com we've made it easy.

Every item you order from Diana Vincent comes beautifully wrapped and ready for gift giving at no extra charge. See GIFT WRAP. You may also include a personalized note, hand-written with your message.

Should you choose this option, a gift invoice, excluding prices, will be included with your packages.

What are Diana Vincent's Gift Card Terms and Conditions?

Diana Vincent proudly offers gift cards to its customers. Gift cards may be purchased at the Diana Vincent store, online at dianavincent.com or by phone in various denominations from $50.00 to $10,000.00. The card physically is the format and size of a bank or credit card and it has a 19 digit account number and a scratch off PIN on the back side of the card.

Sales tax is not charged at the time the gift card is purchased. Rather, sales tax is charged only when the gift card recipient uses the card to pay for Diana Vincent goods or services, and the goods are delivered in Pennsylvania.

Buyers and gift card recipients are advised to treat the card like cash. The card is redeemable by the bearer for goods or services at the Diana Vincent Store. It may also be used, as available in the future, by phone or on-line.

The card is not redeemable for cash or for credit to a Diana Vincent account except where required by law. Cards are not refundable once purchased. If the card is lost, stolen or destroyed within 30 days, Diana Vincent will for the original buyer with the original purchase receipt, expire the old card and issue a new one. After 30 days, no gift card replacement will be made.

To check the available balance on a Diana Vincent gift card, please call a Customer Care Specialist at 888-493-2528 Tuesday thru Friday 10:00am to 5:00pm EST, Saturday 10:00am to 4:00pm EST. Please note: From Memorial day through Labor Day, on-line store customer care closes at 3:30pm on Saturday.

Diana Vincent gift cards arrive beautifully gift wrapped in signature Diana Vincent packaging at no extra charge.

As a current promotion, there is no charge for First Class mailing of a Gift Card. In Checkout Step 2, please make sure to select the Shipping Method "Gift Card Only".

Are all of the items at the Diana Vincent Store available Online?

Currently, we offer a select group of Diana Vincent designs online. New items are added on a weekly basis so come back and visit us again! For updates on new Diana Vincent designs join our mailing list, and of course you can come to the Diana Vincent store to see the entire collection.

What is My Wish List?

Your Wish List allows you to save the items that you're thinking about and to share them with a friend. They will remain in your Wish List as long as they are available on our site. To purchase the items, simply move them to your Shopping Bag and proceed to Checkout. To add an item to your Wish List, click the "Wish List" link on any product page. You can manage your Wish list in the MY ACCOUNT section.

Your Wish list is NOT the same as your Shopping Bag. If you decide to purchase an item in your Wish List, you must move it from your Wish List to your Shopping Bag before you can complete your order.

Does Diana Vincent jewelry have a Warranty?

Diana Vincent Inc. provides a lifetime warranty to the original purchaser on all Diana Vincent jewelry. This lifetime warranty covers all defects in material or workmanship but as noted below it does not cover what we judge to be neglect, abuse or damage. Therefore, the periodic inspection of your jewelry is the best way to safeguard against any potential problems. Diana Vincent will gladly provide free inspections of all your jewelry at the Diana Vincent store.

WARRANTY EXCEPTIONS AND EXCLUSIONS

The Diana Vincent lifetime warranty does not cover any item that has been worked on by any workshop other than the Diana Vincent Studio. If another jeweler or entity performs any work on any Diana Vincent jewelry, Diana Vincent Inc. will not be held responsible and the lifetime warranty becomes null and void.

Diana Vincent Inc. will not be responsible for any damage to Diana Vincent jewelry due to negligence or abuse and the lifetime warranty will become null and void.

The loss of the center stone, such as a diamond is not covered under the Diana Vincent lifetime warranty. Such a loss will be covered under your Homeowners Insurance policy. Please note that a separate insurance rider may be required to fully cover all of your fine jewelry. Please contact your insurance company for more information regarding your insurance policy limits and requirements. There are several insurance companies that specialize in protecting your jewelry assets. Diana Vincent Inc. recommends The Chubb Group of Insurance Companies http://www.chubb.com and Jewelers Mutual Insurance Company http://www.jewelersmutual.com.

How can I get my Diana Vincent Jewelry Repaired?

In a perfect world you wouldn't need it, but in the event you do, Diana Vincent offers repair service for any Diana Vincent item. Professional cleanings are recommended as often as once a year. We encourage you to bring your Diana Vincent jewelry back to us for professional servicing. Our staff is knowledgeable and experienced in all aspects of jewelry care, cleaning gemstones, restringing pearls and repairs.

Repairs may be brought to the Diana Vincent Store or sent to the address below:

DVI
Customer Care
PO Box 352
1099 General Greene Road
Washington Crossing, PA 18977

Please enclose a detailed repair request, your contact information, and a copy of the original sales receipt. We recommend that you package the item securely and ship the merchandise via insured mail as Diana Vincent Inc. will not be responsible for problems with delivery or if damage occurs during shipping. Follow the Return and Exchange Policy for complete instructions and allow at least 2 weeks for the processing and return of your repair.

Why Would an Item be on Backorder?

It is Diana Vincent's policy to process all orders in an expeditious, yet responsible manner. Based on metal, gemstone choice and inventory, occasionally a selected style may be temporarily out of stock. From time to time, an order may also be placed on hold for a variety of reasons. Once your order has been placed on hold, Diana Vincent will contact you within two (2) business days in order to verify all of the necessary information to complete the order process and to inform you when we are able to fill your order. Once we have attempted to contact you, Diana Vincent reserves the right to cancel the order after five (5) business days if no response is received.

If you see a style you want and it is shown "not available online", please contact a customer care specialist at 888-493-2528 Tuesday thru Friday 10:00am to 5:00pm EST, Saturday 10:00am to 4:00pm EST.

What is your Conflict Diamond Policy?

Every Diamond in Diana Vincent Jewelry is Conflict-Free and Child Labor Free.

Diana Vincent is aware of the problem of conflict diamonds and has taken measures to guarantee that no conflict diamonds enter its supply chain or its jewelry.

Thanks in great part to international cooperation between governments, the diamond industry, retail jewelers and non-government organizations such as Global Witness and Partnership Africa Canada, vast improvements have been made in the fight against conflict diamonds. However one diamond used to fund conflict is one too many, and continued vigilance is essential.

What is a Conflict Diamond?

Conflict diamonds are rough, uncut diamonds used by rebel movements or their allies to finance armed conflict aimed at undermining legitimate governments. In 1998 the Non-government Organization (NGO) Global Witness brought to the world's attention the fact that rebel groups were funding their wars against legitimate governments in this way.

What is the Kimberley Process?

The World Diamond Council has worked successfully with the United Nations, governments and groups such as Global Witness and Partnership Africa Canada to introduce a system for the certification of the source of uncut diamonds to prevent the trade in conflict diamonds. This system, known as the Kimberley Process Certification Scheme (KPCS), was formally adopted in November 2002, and came into operation on January 1, 2003.

How Does the Kimberley Process Work?

The KPCS requires participating governments to ensure that each shipment of rough diamonds exported be in a secure container and accompanied by a uniquely numbered, government-validated certificate stating that the diamonds are conflict-free. Over 45 countries participate, representing all the nations with significant involvement in the diamond trade. All 45 importing countries agree not to accept any rough diamonds without an approved Kimberley Process Certificate.

What is Diana Vincent Doing to Prevent the Use of Conflict Diamonds in Diana Vincent Jewelry?

We believe the injury and hardship suffered by any local population when conflicts arise in diamond producing areas is unacceptable. We believe that seeking to profit from conflicts in diamond producing areas is also unacceptable, and we are committed to taking action to address concerns arising out of the misuse of rough diamonds:

1. Diana Vincent jewelry is only available at, the Diana Vincent Store, and at dianavincent.com. Diana Vincent purchases diamonds only from suppliers that adhere to the Kimberley Process Certification Scheme and the System of Warranties.

   The System of Warranties was developed by the World Diamond Council (WDC) representing the entire spectrum of the industry from mining houses to retail jewelers. Its principal element is the requirement for a declaration on the invoice accompanying every transaction of rough diamonds, polished diamonds and diamond jewelry that declares that the diamonds are 'not involved in funding conflict and are in compliance with United Nations resolutions.. These warranties and declarations are subject to audit and oversight by the relevant national authorities.

   Under the provisions of the Kimberley Process, mandated by the United Nations, endorsed by the Security Council and enshrined in the national law of all participating countries, Diana Vincent, and all other members of the industry are obliged to trade only with sellers that use the System of Warranties.

2. We have informed all our trade diamond suppliers in writing that we require them to supply Diana Vincent exclusively with merchandise that complies with the Kimberley Process, which obliges them to issue the following guarantee in writing:

   "The diamonds herein invoiced have been purchased from legitimate sources that are not involved in funding conflict and are in compliance with United Nations resolutions. The seller hereby guarantees that these diamonds are conflict free based on personal knowledge and/or written guarantee provided by the supplier of these diamonds."

3. Our retail sales associates are fully knowledgeable with regard to Kimberley Process requirements. Additionally we have briefed them on government regulations and the Diana Vincent policy to combat the trade in conflict diamonds. Sales associates are encouraged to provide interested customers with copies of Diana Vincent's policy and supplier warranties, and to enter into discussion about the issue of conflict diamonds and Diana Vincent's role in preventing their trade.
4. We also require that our suppliers warrant to Diana Vincent that the merchandise they supply will be manufactured under working conditions consistent with international guidelines, primarily the United Nations Universal Declaration of Human Rights and International Labor Organization conventions, particularly those relating to child labor.

For more information please visit http://www.diamondfacts.org

WEB SITE POLICY AND TERMS OF USE

PLEASE READ THE FOLLOWING TERMS OF USE AND DISCLAIMERS CAREFULLY BEFORE USING THIS WEB SITE (the "Site"). By using this site, you agree to these terms of use. Diana Vincent, Inc. reserves the right, at any time, to modify, alter, or update these Terms of Use, and you agree to be bound by such modifications, alterations, or updates.

Disclaimer

This site is provided by Diana Vincent on an "as is" basis. Diana Vincent, Inc. makes no representations or warranties of any kind, express or implied, as to the operation of the site, the information, content, materials or products, included on this site. Diana Vincent, Inc. further disclaims any legal liability associated with the use or wear of its jewelry or other merchandise, or its packaging.

All information contained on this Web site is for informational purposes only. While Diana Vincent, Inc. uses reasonable efforts to include accurate and up to date information in the Site, Diana Vincent, Inc. makes no warranties or representations as to its accuracy. Information on this Web site may also contain typographical errors. Diana Vincent, Inc. assumes no liability or responsibility for any errors or omissions in the content of the Site. You should carefully read all information provided.

Any links on this Web site to Web sites operated by third parties are provided for your convenience only. Diana Vincent Inc. is not responsible for the content and performance of these Web sites or for your transactions with them and our inclusion of links to such Web sites does not imply any endorsement of the material on such Web sites.

Photo Disclaimer

Please note that every effort is made to provide you with a representative picture of the jewelry for sale on the Diana Vincent website. Be advised, however, that some items may appear larger or smaller than actual size. Further, that due to how the item was photographically lit, or due to technical differences in buyer's computer systems and screens, the colors may not appear on screen as they do in person. If you have any questions about the size of an item, the color or other physical characteristics, please contact a Customer Care Specialist at 888-493-2528 Tuesday thru Friday 10:00am to 5:00pm EST, Saturday 10:00am to 4:00pm EST.

Security & Privacy Policy

Introduction

Diana Vincent Inc. recognizes your concern about how information about you is used and shared. We have created this privacy policy ("Privacy Policy") to inform you how we collect information, use it and share it for this Web Site. This Privacy Policy only covers information collected at this Web Site.

Security

The personal information you provided on the Web Site in addition to online credit card transactions are transmitted through a secure server using Secure Socket Layering (SSL), encryption technology. When the letters "http" in the URL change to "https," the "s" indicates you are in a secure area employing SSL; also, your browser may give you a pop-up message that you're about to enter a secure area.

We are committed to handling your personal information with the highest standards of information security. We take appropriate physical, electronic and administrative steps to maintain the security and accuracy of personally identifiable information we collect, including limiting the number of people who have physical access to our database servers, as well as employing electronic security systems and password protections that guard against unauthorized access. Our website uses encryption technology, such as Secure Sockets Layer (SSL), to protect your personal information during data transport. SSL encrypts ordering information such as your name, address and credit card number. Our customer care department and store also operate over a private, secure network. Please note that e-mail is not encrypted and is not considered a secure means of transmitting credit card information.

To help us achieve our goal of providing the highest quality products and services, we use information from our interactions with you and other customers, as well as from other parties. Because we respect your privacy, we have implemented procedures to ensure that your personal information is handled in a safe, secure, and responsible manner. We do not share it with third parties for any marketing or sales use.

We have posted this Privacy Policy in order to explain our information collection practices and the choices you have about the way information is collected and used.

As we continue to develop our Web Site and take advantage of advances in technology to improve the services we offer, this Privacy Policy likely will change. We therefore encourage you to refer to this policy on an ongoing basis so that you understand our current Privacy Policy.

This Privacy Policy was last updated on May 1, 2008.

Information collected

Generally, you may browse the Web Site without providing any personally identifiable information. However, we may ask you to provide personally identifiable information at various times and places on this Web Site. In some cases, if you choose not to provide us with the requested information, you may not be able to access all of this Web Site or participate in all of its features.

We receive and store any personally identifiable information you enter on the Web Site, whenever you shop with us -- online, through our catalogs, or in our stores, or information you give us in any other way. For example, we may collect the following personally identifiable information: your name, address, telephone number, driver's license number, birth date, and e-mail address. If you use a credit or debit card or pay by check, we will also include your account number.

When you register with us as an online customer, we may ask for additional information.

If you use one of our services, or participate in one of our promotions, we may ask for additional information, such as your age, interests or product preferences.

From your purchases and other interactions with us, we obtain information concerning the specific products or services you purchase or use.

When you visit this Web Site, our web server automatically collects anonymous information such as log data and IP addresses. We may use the automatically collected information for a number of purposes, such as improving our site design, product assortments, customer service, and special promotions.

How we use the information we collect

We use the information we collect for various purposes, including:

• To complete your purchase transactions
• To provide the services you request
• To send you our catalogs and other offerings by mail and email
• To keep you informed about the status of your orders
• To identify your product and service preferences, so we can notify you of new or additional products, services, and promotions that might be of interest to you
• To improve our merchandise selections, customer service, and overall shopping experience

Compliance with Law

We may provide access to your information when legally required to do so. For example: to cooperate with police investigations or other legal proceedings. We may also provide access to your information to protect against misuse or unauthorized use of our Web Site, to limit our legal liability and to protect our rights or to protect the rights, property or safety of visitors of this Web Site or the public.

If you would prefer not to receive future email communications from DianaVincent.com you may opt out by clicking the link provided on every communication you receive from dianavincent.com, excluding order-related communications. Or you may contact us with your request:

By phone: Diana Vincent Customer Care, Toll-free 888-493-2528
By email: customercare@dianavincent.com

By mail:
DVI
Customer Care
PO Box 352
1099 General Greene Road
Washington Crossing, PA 18977
USA

Your California Privacy Rights

Under California Civil Code sections 1798.83-1798.84, California residents are entitled to ask us for a notice describing what categories of personal customer information we share with third parties. That notice will identify the categories of information shared and will include a list of the third parties and affiliates with which it was shared, along with their names and addresses. If you are a California resident and would like a copy of this notice, please submit a written request to the following address:

DVI
Customer Care
PO Box 352
1099 General Greene Road
Washington Crossing, PA 18977
USA

Please allow 30 days for a response.

California proposition 65 (Safe Drinking water and Toxic Enforcement Act of 1986)

Diana Vincent, Inc. complies with California Proposition 65. Our jewelry does not contain any substances, to the best of our knowledge, which contain any chemical that is known to cause cancer or reproductive toxicity.

Cookies and How We Use Them

Cookies: A "cookie" is a small data file stored by your Web browser on your computer's hard drive. It allows us to recognize your computer (but not specifically who is using it) upon entering our site by associating the identification numbers in the cookie with other customer information you have provided us. That customer information is stored on our secured database.

We use cookies to keep track of what you have in your shopping cart and to remember you when you return to the Web Site as well as to identify the pages you click on during your visit to our site and the name of the Web Site you visited immediately before clicking to the Web Site. We use this information to improve our site design, product assortments and customer service. You can, of course, disable cookies on your computer by indicating this in the preferences or options menus in your browser. However, it is possible that some parts of our Web Site will not operate correctly if you disable cookies.

We may contract with third parties who may use cookies and collect information on our behalf or provide services such as credit card processing, shipping, promotional services or data management. We call them our Customer Care Partners. These third parties are prohibited by our contract with them from sharing that information with anyone other than us or our other Customer Care Partners. However, we respect your right to choose whether to be included in such services. If you would like to opt out of these services, please click here.

Children's privacy

Protecting children's privacy is important to us. Our Web Site is a general audience site. We do not collect or maintain information from those we actually know are under 13, and no part of our Web Site is targeted to attract anyone under 13. We also do not send e-mail correspondence to anyone who tells us that they are under the age of 13 without their parent's consent.

Purchasers certify that they are over the age of 13 years old, and that they are permitted by their local law to purchase merchandise from Diana Vincent Inc. This includes compliance with all sales tax, import/export, customs and duties applicable, as well as any other pertinent local law.

Children under the age of 13 should always ask their parents or guardians for permission before providing any personal information to anyone online. We urge parents and guardians to participate in their children's online activities and use parental control or other web filtering technology to supervise children's access to the web.

Please visit www.ftc.gov for tips protecting child privacy online.

Links to other sites

While visiting the Web Site, you may link to sites operated by third parties. Diana Vincent Inc. does not make any representations or warranties about any Web Site you may access through this Web Site. The websites are totally independent from ours, and we have no control over, or responsibility for, their information or activities.

In addition, our privacy practices may differ from those of these other sites. If you provide personal information at one of those sites, you are subject to the privacy policy of the operator of that site, not our Web Site Privacy Policy. Be sure to understand any site's privacy policies before providing personal information.

Online Account Registration

To make online shopping faster and easier, you may register with the Web Site. As a registered customer, you only have to enter your shipping addresses and billing information once; they will be securely stored with us for your future use. Using your name and the password of your choice, you may access your account online at any time to add, delete, or change information.

E-mails

If you do not want to receive e-mail from Diana Vincent you can click on the unsubscribe link and press send at the bottom of any e-mail communication sent by us. Please allow us 3 business days from when the request was received to complete the removal.

Acceptance

By using this Web Site, you accept the policies set forth in this Privacy Policy.

Changes and Applicable Law

We reserve the right to make changes to our Web site and the policies and conditions that govern the use of our Web site at any time. We encourage you to review the Web site and these terms periodically for any updates or changes. Your continued access or use of our Web site shall be deemed your acceptance of these changes and the reasonableness of these standards for notice of changes. Use of the Diana Vincent Web site and purchases of products from Diana Vincent shall be governed by and construed in accordance with the laws of the State of Pennsylvania, without giving effect to its conflict of law provisions. You agree that any legal action or proceeding between you and Diana Vincent Inc. shall be brought exclusively in a federal or state court of competent jurisdiction sitting in Philadelphia, PA.

Purchasing Authentic Diana Vincent Jewelry

Purchases of authentic Diana Vincent jewelry may be made only directly through dianavincent.com or through the Diana Vincent Store. All Diana Vincent Jewelry is stamped with the Diana Vincent Hallmark, and a certificate of authenticity and a warranty are provided with each item. Authentic Diana Vincent Jewelry is also provided in signature Diana Vincent green packaging. Look for the green box!

On-line purchases from the Web site may be made in the U.S., for delivery to clients in the continental U.S. We are unable to deliver on-line purchases to other places at this time. We encourage you to visit the Diana Vincent Store or contact a Customer Care Specialist for assistance with any purchase or questions regarding authenticate Diana Vincent Jewelry at 888-493-2528 Tuesday thru Friday 10:00am to 5:00pm EST, Saturday 10:00am to 4:00pm EST.

If you are an international customer and want to make a purchase, please call customer care by phone during business hours to order.

Pricing

Prices displayed on the Diana Vincent website are quoted in U.S. dollars.

We work to ensure that all prices on our website are accurate, however, errors may occur. If we discover an error in the price of the merchandise you have ordered, we will give you the option of reconfirming your order at the correct price or canceling it. If we are unable to contact you, we will treat the order as cancelled.

Legal title to items ordered on this Web site passes to the purchaser when we a) receive payment in full for the order and b) the goods have been delivered to the purchaser and acknowledge by an adult signature at the delivery address. All risk of loss or damage to products passes to the purchaser once an adult delivery signature has been obtained. Thus, please check your shipment for any signs of tampering, or physical damage. If the package appears tampered with or damaged, please refuse delivery and call customer care at 888-493-2528 immediately.

Product Availability

Diana Vincent jewelry for purchase is subject to availability.

Every piece of jewelry we offer is an original creation. All styles are meticulously handmade by master jewelers using traditional methods with carefully selected gemstones and precious metals. Some pieces are one of a kind works of art, some limited editions and some are more widely available. As necessary, we reserve the right to limit the quantities and styles we supply.

COPYRIGHT

All content included on this site, such as text, images, logos, button icons, images, audio clips and software, is the property of Diana Vincent Inc., or its content suppliers and is protected by U.S. and international copyright laws. The compilation (meaning the collection, arrangement and assembly) of all content on this site is the exclusive property of Diana Vincent Inc., and is protected by U.S. and international copyright laws. All software used on this site is the property of Diana Vincent, Inc., or its software suppliers and is protected by U.S. and international copyright laws. The content and software on this site may be used as a shopping resource. Any other use, including the reproduction, modification, distribution, transmission, republication, or display of the content on this site is strictly prohibited.

The jewelry designs, photographs and images of people, products and places displayed throughout this website are the property of Diana Vincent, Inc. Any use of such jewelry designs, photographs or images by you or anyone authorized or affiliated with you is strictly prohibited. Unauthorized use of the jewelry designs, photographs and/or images may violate patent laws, copyright laws, trademark laws and/or privacy laws. Such use is strictly prohibited and Diana Vincent, Inc. will enforce its intellectual property rights to the fullest extent of the law.

TRADEMARKS

The trademarks, service marks and logos ("Trademarks") displayed throughout this website are registered and unregistered Trademarks of Diana Vincent, Inc. They include, but are not limited to:

• The signature Diana Vincent Green Color
• The Diana Vincent "Swirl" Design
• Diana Vincent
• One True Original Deserves Another
• Exclusively Ours, Forever Yours
• Discover These Treasures, and Make Them Your Own!
• Imagination, Originality, Pure Talent
• Original Design. Simple Elegance. Exquisite Craftsmanship.
• Collection names: Bee, Bolero, Continuum, Contour, Duet, Entre Nous, Heart, Leaf, Twizzle

No license, right or permission to use any of the Trademarks is granted to you or anyone authorized by you. Misuse of the Trademarks is strictly prohibited and Diana Vincent, Inc. will enforce its intellectual property rights to the fullest extent of the law.